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Mortgage and Protection Advisers

Welcome to Active Finance UK

Mortgage specialists for customers across the UK

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Our Services

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    Mortgages

    Mortgages are loans which are intended to help buyers purchase residential property. When you take o...

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    Protection

    There are events we can all face that have the potential to wreck lives and families. It’s a diffi...

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WELCOME TO ACTIVE FINANCE UK LTD

WELCOME TO ACTIVE FINANCE UK LTD

Who We Are

At Active Finance UK, many of our customers come to us after being frustrated by limitations imposed on them by their own bank or existing lender due to age, income or simply their mortgage preferences.

We make it our mission to know our client and to understand their needs in order to find the right lender for their individual circumstances. We realise that not all mortgage applicants fit into a one size fits all approach and we will do our utmost to provide you with a recommendation that achieves your goal.

Feefo Platinum Award

19th January 2022, Active Finance UK has won the Feefo Platinum Trusted Service award.

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

Russell Jenkins, Active Finance UK commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating Active Finance UK, Kim Burgess, Head of Customer Success at Feefo, said:

“The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.

“I can’t wait to see what our customers achieve next year in 2022.”

WHERE WE ARE

0800 368 8122
Elan House
5A Little Park Farm Road
Fareham, PO15 5TT


Email: info@activefinanceuk.co.uk